Video Customer Identification

Audited Customer Identification

The compliance of IDOK's online customer identification process has been validated through an audit based on the NIST 800-53 Revision 5 controls, with certification issued in September 2024. IRF Solutions offers the IDOK service as an effective solution to meet the latest regulatory and security requirements. This enables financial institutions not only to adhere to legal obligations but also to conduct customer due diligence in a cost-effective manner. The IDOK operator-led online identification service ensures secure and personalized interaction through digital channels, seamlessly integrating into any administrative or IT system without disruptions.

Digital Identification

The IDOK service enables operator-led identification through video calls, allowing clients to securely verify their identity using their own devices. This solution revolutionizes Know Your Customer (KYC) processes by digitizing customer due diligence, facilitating the electronic recording of data, and verifying identification documents. With IDOK, financial institutions can seamlessly comply with KYC regulatory requirements, enhance customer satisfaction, and significantly reduce costs—all without the need for additional software or extensions. This streamlined approach ensures a modern, secure, and user-friendly experience for both institutions and their clients.

Security and Compliance in Customer Due Diligence

Regulatory Compliance

The system ensures compliance with the NIST 800-53 Revision 5 controls, guaranteeing that customer due diligence processes adhere to international security and regulatory standards.

Browser-Based Accessibility

The IDOK service is entirely browser-based, requiring neither operators nor clients to install external software, applications, or plugins to complete the identification process.

Technological Neutrality

During the development of our audited electronic communication tool, we adhered to the principle of technological neutrality, ensuring that the system is easily integrable and adaptable to evolving technological environments.

Security and Data Protection

IRF Solutions ensures high levels of security and data protection, safeguarding customer information and maintaining the integrity and confidentiality of data.

Operator-Led Identification

Expert operators guide clients through the identification process, ensuring strict adherence to due diligence protocols while leveraging database cross-checks to minimize risks and fraud.

Archived Video Calls

The IDOK system allows for the archiving of video calls during the identification process, facilitating the quick resolution of disputes and providing an additional layer of accountability.

Benefits

User-Friendly Operation

The system is intuitive and user-friendly, offering quick and easy access points that minimize operator training time. Frequently used features, such as customer identification and data recording, are accessible with a single click, speeding up customer service processes.

Fast
Learning Curve

The IDOK system is designed with a focus on providing operators with an easy-to-use and intuitive interface. Its operation does not require complex training, allowing users to quickly become proficient.

Customer-Centric Service

The service is mobile-friendly and browser-based, enhancing the user experience during the customer due diligence process. It allows clients to identify themselves conveniently, using their own devices, from anywhere.

Cost-Effective Digitalization

Subscription Model

The IDOK service is available through a flexible and cost-efficient subscription model that minimizes initial investments. This system allows clients to customize their packages to meet their specific needs, ensuring they only pay for the services they require. This transparent and predictable cost management solution not only simplifies financial planning but also provides scalability, supporting evolving business demands and technological advancements without the need for additional investments.

Cost Optimization and Scalability

The subscription structure of IDOK allows clients to align service levels with their current needs, achieving significant cost savings. By avoiding unnecessary expenses, operational costs can be reduced, while the service's scalability enables easy adjustment of capacity, whether increasing or decreasing. This ensures that financial institutions can keep pace with market and technological changes without requiring substantial investments.

Technology

Role-Based Security and Data Encryption

The role-based security (RBS) of Dataverse ensures that only users with appropriate permissions can access sensitive data within the system. Data is encrypted both at rest and in transit, safeguarding it against unauthorized access.

Automatic Scaling

The automatic scaling capabilities of Azure App Service and Azure SQL Database dynamically adjust resources to meet application demands, optimizing performance and minimizing costs. Dataverse's built-in scalability and flexible data modeling enable the system to grow alongside business needs.

Centralized Access Management

Azure Active Directory enables the management of user identities and access control, simplifying single sign-on (SSO) and supporting multi-factor authentication (MFA).

Advanced Security Features

The Power Platform's integrated auditing and logging capabilities provide comprehensive insights into user activities and system events. This supports the rapid detection and handling of security incidents while ensuring regulatory compliance.

Cloud-Based Security and Compliance

The IDOK service ensures stability, flexibility, and security with cloud-based technology. Data is stored in the nearest Microsoft data center, adhering to local regulations, including privacy requirements. Azure Monitoring enhances protection with advanced solutions, enabling financial institutions to address digital transformation challenges and perform customer due diligence efficiently and securely.

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Digital Compliance

Compliance and Financial Integrity

The IDOK service aligns with the latest domestic and international trends, offering a subscription-based model that sets it apart in the market. This solution allows financial institutions to begin using it flexibly and efficiently without significant upfront investments. The model provides cost transparency, enabling institutions to tailor the service to their specific needs.

Security and Data Protection in the Cloud

The cloud-based infrastructure of IDOK, combined with operator-led video calls and data storage in the nearest Microsoft data center, ensures that financial institutions can perform customer identification quickly and efficiently while adhering to the highest security standards. The system is fully compliant with local data protection regulations, including GDPR in the EU. This approach enables financial institutions to seamlessly navigate the process of digital transformation while maintaining customer trust and satisfaction.

Technology services

Frontend development

IRF Solutions' frontend development services guarantee not only a stunning experience but also a successful online presence.

Backend development

High-performance, scalable and secure server-side solutions to keep your applications running smoothly.

Devops infrastructure development

Infrastructure, development and operations optimization for faster, more efficient and continuous software development and deployment.

UX-UI design

We focus on designing intuitive, aesthetic and easy-to-use applications to optimize user experience and surface design.

Webapp development

We offer custom responsive web application design and implementation using state-of-the-art technologies and frameworks.

Website Building

We offer the creation of professional, responsive and search engine optimized websites that perfectly serve our clients' business goals.

Our team

Knowledge and collaboration

Our versatile and dedicated team

IRF Solutions is proud on its versatile, creative and results-oriented staff, who work together on a wide variety of projects across the industry. UX/UI designers, frontend and backend developers, quality assurance testers, product and project managers make up the coordinated team that is the key to effective and successful projects.

Collaborating experts

The team of experts at IRF Solutions is always collaborative and thinks together to deliver projects. Communication and collaboration are essential elements of the workflow that help to manage projects effectively and achieve successful results.

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FAQ

Helpful answers to frequently asked questions.

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